Customer Relationship Officer

Honda Lahore (Pvt.) Ltd, Lahore, Pakistan

Job Description

Job Duties & Responsibilities

  1. Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
  2. Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle’s features, particularly those related to safety. 
  3. Coordinates customer follow-up programs.
  4. Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
  5. Schedules and confirms service appointments for any new customers experiencing mechanical problems.
  6. Follow up with service customers within 24 hours of the service or repair.
  7. Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
  8. Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
  9. Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
  10. Reviews all post-sale service cases with the service manager once a month.
  11. Maintains a file of the dealership’s customer satisfaction achievements.
  12. Maintains a professional appearance.
  13. Promptly meet and greet customers in a friendly and courteous manner.
  14. Make every reasonable effort to make the Customer’s experience as pleasant as possible for the customer.
  15. Adaptable with incentive based campaigns and other tasks assigned by the management from time to time.

Required Skills

  1. Excellent English Communication (Verbal & Writing)
  2. Excellent Interpersonal Skills
  3. Ability to prioritise and plan effectively
  4. Analytical Skills
  5. Team Player
  • Strong Work Ethics
  • Time Management Skills

Salary + Benefits

  • Salary (As per Interview)
  • EOBI / Social Security
  • Bonus based on targets
  • Subsidised Lunch

Both male and female candidates can apply for this job.

Job Skills

Microsoft Excel

Customer Relationship Management

Customer Analysis

Customer Satisfaction Management

Job Details

Industry: Services

Functional Area: Client Services & Customer Support

Total Positions:1 Post

Job Shift: First Shift (Day)

Job Type: Full Time/Permanent

Job Location: Kot Abdul Malik, Lahore, Pakistan

Gender: No Preference

Minimum Education


Career Level: Experienced Professional

Experience: 2 Years – 4 Years

Apply Before: Mar 23, 2023

Posting Date: Feb 23, 2023

Work Environment

Supervisor’s gender: Either

Percentage of female coworkers: 10-19%

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